Website & Service Engagement Terms
Last Updated: October 2026 · Reg No: 2018/395679/07 · Sandton, South Africa
1. Scope of Digital Services & AI Advisory
ConsultX (Pty) Ltd provides accounting, statutory compliance, fractional CFO advisory, business valuation, and financial automation services. All professional work is directed and reviewed by Craig Ulyate (CA(SA)).
Our interactive website tools, diagnostic forms, and AI assistant (“Ask AnNa”) provide indicative business scoping, operational analysis, and fee calculations based on published ConsultX rates. Preliminary scoping in chat does not constitute an audit opinion or formal tax advice until an official engagement letter is executed.
2. Quotation, Incomplete Checkouts & Payment Terms
2.1 Fixed-Bracket Monthly Retainers
Monthly bookkeeping and accounting packages are quantity-based according to transaction volume brackets (bank lines and slip captures) processed using AI-augmented workflows. Services are billed monthly in advance via Paystack or recurring EFT.
2.2 Annual Financial Statements (AFS) Amortization Commitment
Where Annual Financial Statements (AFS) compilation is contracted on an amortized monthly retainer, the annual compilation fee is divided over the remaining months until the company’s next financial year-end. By accepting an amortized quote, the client agrees:
- To maintain the monthly payments until delivery of signed financial statements and IT14 submission.
- In the event of premature cancellation before year-end, the pro-rata balance of completed preparation work and ledger reconciliations becomes immediately payable.
2.3 Overdue & Catch-up Accounting
Where prior-year Annual Financial Statements or tax returns are already overdue or required immediately, 100% of the compilation fee is payable upfront prior to the commencement of historical reconstruction.
2.4 Incomplete Checkout & Abandoned Session Follow-up
Where you initiate a quotation, scoping dialogue, or payment checkout but do not complete the transaction, ConsultX records the pending session to provide customer assistance, follow-up proposals, or alternative payment arrangements (in accordance with Section 11(1)(b) of POPIA). You may opt out of follow-up communications at any time.
2.5 Out-of-Scope Work Guarantee
All routine recurring services agreed in your scope are covered by your fixed monthly retainer. Any ad-hoc, retroactive, or out-of-scope advisory requests will always be scoped and quoted in advance for your approval before proceeding.
3. Payment Providers & VAT
All prices quoted on the website and within the AI advisor exclude South African Value-Added Tax (15% VAT) unless expressly stated. Electronic credit/debit card and Instant EFT transactions are processed securely via Paystack Payments (Pty) Ltd under PCI-DSS Level 1 compliance.
4. Client Warranties & Document Accuracy
The client warrants that all financial data, invoices, trial balances, and employee information submitted to ConsultX are true, complete, and legally obtained. ConsultX relies upon client-provided records and does not perform an external statutory audit unless an independent review or audit engagement is explicitly contracted in writing.
5. Confidentiality & Professional Standards
ConsultX upholds the highest standard of professional ethics under the South African Institute of Chartered Accountants (SAICA) Code of Professional Conduct. All financial records, proprietary client workflows, and business intelligence are held in strictest confidence under binding non-disclosure obligations.
6. Limitation of Liability & Governing Law
These terms are governed by the laws of the Republic of South Africa. To the maximum extent permitted by applicable South African law, ConsultX shall not be liable for indirect, incidental, or consequential damages resulting from third-party software outages (e.g., SARS eFiling, CIPC, Xero, Sage) or inaccurate client-supplied documentation.
